Ensuring Responsibility Throughout the Supply Chain

We are dedicated to responsible practices across our supply chain, which includes a comprehensive strategy for ensuring that our ingredients and materials are safely, sustainably and ethically sourced. 

We expect every supplier to meet our social and environmental standards and have taken important steps in enhancing transparency and clarity around this with updates to our Global Supplier Code of Conduct and the introduction of our Global Responsible Sourcing Program.

Supplier Code of Conduct

Our Supplier Code of Conduct outlines our expectations around labor practices and human rights, business integrity, environmental considerations and reporting and enforcement.

To ensure convenient access for all partners, the Supplier Code of Conduct is presented in languages most common to our supplier partners. Please click the link below to view the Supplier Code of Conduct in your preferred language. 

Global Responsible Sourcing Program  

The strategic goal of our Global Responsible Sourcing program is to drive positive change across our supply chain while increasing efficiency and supporting business growth. The program’s success requires support from senior leadership and compliance through our teams and partners.

With the Supplier Code of Conduct as the foundation establishing our expectations, the Global Responsible Sourcing program is coordinated through assessments of all direct suppliers to ensure adherence to the environmental and social standards established. Our suppliers complete detailed questionnaires that provide us with transparency on their processes.

Suppliers are expected to complete any corrective actions resulting from the self-assessment questionnaires or on-site audits within a designated period of time

These assessments are evaluated in detail to determine areas that require further investigation and what remediation may be necessary. When issues are identified, we work with the supplier to ensure that the matter can be resolved in a manner that meets our expectations for responsible practices across operations.

We monitor our suppliers regularly as we strive for continuous improvements to confirm compliance and assist us in achieving our objective to ensure a responsible supply chain.

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Risk Assessment

Our Global Responsible Sourcing Program begins with alignment on expectations and collaboration to ensure they are consistently met.  

  • Suppliers complete a compliance questionnaire 
  • Suppliers are assigned a risk rating based on self-assessments and human rights data from public sources
  • Suppliers with medium and high risk ratings undergo an on-site third party social compliance audit
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Social compliance audits are completed by an independent third party. Pending results, a follow-up may be scheduled following the initial audit.  We emphasize continuous improvement and transparency in our audits.  

  • Audits consist of three primary steps:  
    • Interviews with management and employees
    • Facility evaluations
    • Presentation of corrective action plan
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Corrective Action Process

A critical aspect of our program is working with our suppliers to remedy issues that may arise. We do so through a diligent process consisting of: 

  • Identification of root cause to ensure correct action steps are taken
  • Description of preventative action to ensure compliance moving forward
  • Determination of timeframe for completion of preventative action to ensure alignment with plan

Encouraging Transparency

We believe that maintaining a responsible supply chain requires open communication, collaboration and partnership. 

As part of our efforts to ensure transparency throughout the supply chain, we provide convenient access to report a potential issue anonymously and without fear of retaliation. Anyone may use our Smucker Voice Line (1-844-319-9352) or visit www.jmsmucker.ethicspoint.com to submit a report.