Contact Smucker

Didn't find what you were looking for in our Frequently Asked Questions? Want to tell us about a great experience you had with one of our products? Whatever the case, we're always here and happy to help. 


Corporate Headquarters

The J.M. Smucker Co.
One Strawberry Lane
Orrville, Ohio 44667-0280
P: 888-550-9555 (8 a.m.–5 p.m. EST Monday-Friday)


The J.M. Smucker Company Store and Café

333 Wadsworth Road
Rt. 57, 1/4 mile north of Rt. 30
Orrville, OH 44667
P: 330-684-1500


General Shareholder Inquiries

P: 330-684-3838


Analysts & Investment Institutions

Aaron Broholm, Vice President, Investor Relations
P: 330-684-7682


Ethical Concerns

24/7 Smucker Voice Line
Toll-Free: 1-844-319-9352 (U.S. and Canada)
Make a call outside the U.S. or Canada.
Submit an Online Report.



Corporate Communications 
P: 330-684-3892


Charitable Requests

The J.M. Smucker Company strongly believes in contributing to the well-being of our communities, with a majority of our cause-related efforts benefitting communities where we have offices and manufacturing facilities. Please be aware that we receive numerous requests from many worthwhile organizations. We regret that we are unable to support every request we receive.

All requests must meet the following criteria:

  • The request is geographically located near one of our offices or manufacturing facilities.
  • The request must be received 60 days prior to an event.
  • The organization must have an IRS-qualified, 501c 3 designation.
  • All programs must adhere to our strict corporate advertising policy, which prohibits marketing to children.

Ineligible corporate charitable gifts:

  • Organizations that do not have a 501c 3 status
  • Individuals (e.g., fellowships, travel grants, sponsorships, stipends, benefits, personal assistance)
  • For-profit organizations
  • Religious and faith-based organizations and programming
  • Political campaigns and activities
  • Medical research and equipment
  • Books, films, and video sponsorships
  • Sports teams, athletic sponsorships, and sporting events

If your organization meets the criteria above, please fill out the form here.