General Questions

  • Where are the Company’s corporate headquarters located?

    Our headquarters are located in Orrville, Ohio, where the Company was founded in 1897. Orrville is located about an hour south of Cleveland, Ohio.

  • How many employees work for Smucker?

    We have approximately 7,500 employees world-wide, including 1,700 employees based at our corporate headquarters in Orrville, Ohio.

  • Where is Orrville? How many people live there?

    Orrville is located in Ohio, about an hour south of Cleveland (near Wooster, Akron, and Canton). The population is approximately 8,500. View the map.

  • What do the initials J.M. stand for?

    J.M. are the initials of Jerome Monroe Smucker, who founded The J.M. Smucker Company in 1897.

  • Are there still Smucker family members working with the Company?

    Yes, the fourth and fifth generations of the Smucker family are actively involved in the Company. Tim and Richard Smucker are the great-grandsons of founder Jerome Monroe Smucker, and are Chairman Emeritus and Executive Chairman, respectively. Mark Smucker is the great-great grandson of our founder and is President and Chief Executive Officer of the Company.

  • I am writing a report for school. How do I get some information for my project?

    Please reference The J.M. Smucker Company Student Information Pack for information for student projects.

  • Does Smucker offer tours of its manufacturing plants?

    No, we do not offer tours of our manufacturing facilities. However, we do have a showcase retail store near our headquarters in Orrville, Ohio, called The J.M. Smucker Company Store and Café, which offers a flavor of the Company history and philosophy, as well as nearly all the products the Company makes. The store is open Monday through Saturday from 9 a.m. to 5:30 p.m. Phone: 330-684-1500.

  • What is The J.M. Smucker Company Store and Café?

    Located near our corporate headquarters in Orrville, Ohio, The J.M. Smucker Company Store and Café showcases products and merchandise from The J.M. Smucker Company's family of brands.

    In addition to the food and beverage products and the pet food and pet snacks you'd expect, you'll also find our signature branded gifts and merchandise — from kitchen accessories to apparel and more.

    The J.M. Smucker Company Store and Café is an ideal destination if you're looking for a special gift for any age or occasion. Our custom gift baskets have become a store favorite.

    For more information on The J.M. Smucker Company Store and Café, please visit us online.

  • Will you be able to donate products or sponsor our event?

    The J.M. Smucker Company receives numerous support requests throughout our organization on an annual basis. Our charitable giving is coordinated through a contribution committee, which reviews all requests for corporate support throughout the year. Unfortunately, we are not able to support all of the worthwhile requests we receive.

    Our Charitable Giving page will allow you to share your community opportunity with us. Once you have submitted your information, our committee will review your application and determine if we will be able to support your request.

    All requests must meet the following criteria to be considered for support.

    • Requests must be received 60 days prior to an event.
    • The program must benefit a group or organization rather than an individual.
    • The organization must be an IRS-qualified 501c 3.
    • The program/project must adhere to our strict corporate policy, which prohibits marketing to children.
    • The program/project must be geographically located near one of our offices or facilities.

    If you meet the criteria above and wish to submit a request, please submit your request electronically in our Charitable Giving section. We review and respond to all requests within six weeks of submission.

  • How can I get my 100-year-old grandmother on “The Today Show” Birthday Celebration segment?

    While we sponsor the birthday celebrations on “The Today Show,” we do not have any involvement in the selection of the honorees. You may obtain further information by visiting

    Or write: 
    385 East - 14 
    Attention: Al Roker Celebration 
    30 Rockefeller Plaza 
    New York, NY 10112

  • Can you send me coupons?

    We do not have any coupons for distribution, but we do periodically offer coupons in Sunday newspaper inserts, magazines, and on grocery store bulletin boards. We do not offer free samples of our products. However, many stores will offer in-store promotions, which may include free samples and/or coupons for our products. You are also welcome to visit the website of your favorite brand to sign up for the eNewsletter, if available, to be among the first to learn about upcoming promotions and offers.

  • I have a problem with a promotion or offer. Whom do I contact?

    If you have specific questions about a promotion or offer from our Company, please contact our Consumer Communications Center via our Contact Us form or at 888-550-9555.