Contact Us

We want to make your experience with The J.M. Smucker Company as simple and pleasurable as possible. Many of your questions may have already been answered in our Frequently Asked Questions (FAQ) section. If not, please contact us using the appropriate information below and we will be happy to answer your questions.

General Contact Info

The J.M. Smucker Co.
1 Strawberry Lane
Orrville, Ohio 44667-0280
888-550-9555 (8am-6pm EST Monday-Friday)

Contact Us Online
Consumer Contacts

Are you a consumer and have a question or comment regarding our products or online store? Find out how to contact us, or use our online form.

General, Product, and Online Store Questions
Media Contacts

Media inquiries from journalists and all other representatives of the media can contact The J.M. Smucker Company Corporate Communications office.

Media Inquiries
Investor Contacts

Have questions about investing in Smucker? Or are you a current shareholder and need assistance? Find out how to contact Investor Relations, or use our online information request form

Investing and Shareholder Questoins
Smucker's Code of Business Conduct & Ethics and the Ethics Voice Line

The Company has a Code of Business Conduct & Ethics, which defines expected conduct at the Company, and imposes the responsibility for complying with all applicable laws and conducting business affairs with the highest ethical standards. Related, the Company maintains a Voice Line to provide consumers, employees, business partners, suppliers, communities, customers and shareholders the ability to have their voice heard if they have an ethical concern. You should report ethical concerns, anonymously if desired, through the Smucker’s Voice Line, which is available 24 hours a day, seven days a week.

Code of Conduct Voice Line
Charitable Giving Requests

We receive many requests from a variety of worthwhile organizations throughout the year. If you would like to submit a request, please view our requirements, and fill out our Charitable Giving Request form.

Donation Request Form