Smuckers Voice Line

The J.M. Smucker Company was founded and has operated for over 100 years in accordance with the time-honored principles embodied in our Basic Beliefs of Quality, People, Ethics, Growth, and Independence. Smucker is committed to a culture of doing the right things and doing things right, and an environment where open, honest communications are the expectation, not the exception. The principles embodied in our Ethics Basic Belief are fundamental to our business, as ethical conduct is vital to ensure successful, sustained business relationships. The Company maintains a Voice Line to provide consumers, employees, business partners, suppliers, communities, customers and shareholders the ability to have their voice heard when they have an ethical concern. You should report ethical concerns, anonymously if desired, through the Smucker’s Voice Line, which is available 24 hours a day, seven days a week.

To Make a Report:

Via Telephone

  • • In the U.S. and Canada - Call toll-free 1-844-319-9352.
  • • In countries outside of the U.S. and Canada - Locate the applicable telephone number listed at

Via the Internet

  • • You may submit a written report through the Smucker’s Voice Line from any computer with access to the Internet at

Please do not use this number for routine customer service calls or product inquiries. This line is designed for the fielding and treatment of ethical concerns.